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Inspection Summary


Overall summary & rating

Good

Updated 25 November 2017

The Dene Lodge provides accommodation with personal care for up to 33 people. The home provides a service for older people and within the home there is a unit (The Exmoor unit) which cares for five people who are living with dementia.

At the last inspection in November 2015, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good

People remained safe at the home. People were supported by adequate numbers of staff who had the skills and knowledge to meet their needs. There were policies and procedures in place which minimised the risks of abuse to people. Where concerns had been raised the registered manager had worked in partnership with relevant organisations to make sure people were safe. One person who lived at the home said “I feel safer here than I did in my own home.” Some people who were living with dementia were unable to tell us whether they felt safe. However, people looked relaxed and comfortable in their surroundings.

People continued to receive effective care and support because staff had the skills and knowledge to meet their needs. When required, staff assisted people to access health and social care professionals to ensure they received the care and treatment they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The home continued to provide a caring service to people. Staff were kind and respectful when they interacted with people. One person who lived at the home said “This is my home and [name of registered manager] and the staff are more like my family. It is wonderful; excellent.” Systems were in place to make sure people’s wishes and preferences during their final days and following death were understood and respected.

The home continued to be responsive to people’s needs and preferences. People were assessed before they made the decision to move to the home. This helped to ensure the home was able to meet a person’s needs and preferences. Care plans contained important information about a person’s social history which helped staff to get to know people. People were able to make choices about their day to day lives and there were plenty of opportunities for social stimulation.

The home continued to be well-led. The registered manager had managed the home for many years and was well respected by the people who lived in the home, staff and people’s relatives. A person who lived at the home said “She’s amazing. One of a kind. So caring and committed.” A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There were systems in place to monitor the quality of the service provided and to seek people’s views.

Inspection areas

Safe

Good

Updated 25 November 2017

The service remains good

Effective

Good

Updated 25 November 2017

The service remains good

Caring

Good

Updated 25 November 2017

The service remains caring

Responsive

Good

Updated 25 November 2017

The service remains good

Well-led

Good

Updated 25 November 2017

The service remains good