We carried out a review of the data available to us about Shield Health & Social Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Shield Health & Social Care Limited, you can give feedback on this service.
Shield Health and Social Care Limited is a domiciliary care agency providing personal care to people living in their own homes. This includes older people and people living with physical disabilities. At the time of our inspection the service was providing personal care to 1 person.
People’s experience of using this service and what we found
Safe recruitment procedures were not always in place. We have made a recommendation regarding monitoring of recruitment processes.
Risks to people were safely managed, including infection control risks. Processes were in place to ensure safe medicines management.
People were safeguarded from the risk of abuse. The service was able to work in partnership with relevant authorities to keep people safe.
Care was person centred, outcome focused and met individual needs. Staff had the necessary support, skills and training to deliver quality care.
People were involved in their care. Staff cared for people in a kind and respectful manner considering their individual choices and promoting independence.
There were systems in place to monitor the service, obtain feedback and identify areas requiring improvement. There was a positive culture at the service where people were at the centre of care delivery.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 September 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.