17 October 2012
During a routine inspection
People told us that they had a choice in who provided their care and would request a change if care was not being given in the way they wanted.
People we spoke with told us that their care was regularly reviewed and that if there were problems they were confident that the manager would investigate them. People told us that they would be listened to and that action would be taken if they had a complaint or concern.
People we spoke with told us the times of calls was sometimes an issue. The agency normally let them know if a carer was going to be late or had to be replaced. Overall people were positive about the quality of care being provided. This was supported by the agency's own quality assurance exercise.