We carried out a review of the data available to us about Lonnen Grove on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lonnen Grove, you can give feedback on this service.
Lonnen Grove is an eight-bed nursing home, providing care to adults with learning disabilities and other support needs. There is a core home that accommodates six people and a separate house that accommodates two people. The home is in Rotherham, South Yorkshire. It is in its own grounds in a quiet, residential area, but close to public transport links and the town centre. At the time of the inspection there were six people living at the home.
People’s experience of using this service and what we found
We were assured people were being cared for safely. The provider had demonstrated a high regard to the risks presented by the ongoing COVID-19 pandemic. Risk assessments had been undertaken, and there was a testing programme in place for staff and people using the service.
Medicines were managed safely, and the provider had an effective system in place for auditing medicines and ensuring they were administered safely.
The provider had taken appropriate action in relation to safeguarding, and most people using the service and their relatives told us they felt safe when receiving care. One person told us another person’s actions made them feel unsafe, although was saw the provider was taking actions to address this.
Staff we spoke with told us they felt supported by management within the home, although some staff had contacted CQC anonymously prior to the inspection to raise concerns about how incidents were managed.
Recruitment was undertaken safely, with appropriate background checks before staff started work.
Governance arrangements were robust, and identified and addressed any areas for improvement or shortfalls. There were clear, accurate audit trails of this process.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People’s choice and independence were upheld; care was person-centred and the culture of the home was empowering and inclusive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published March 2020)
Why we inspected
The inspection was prompted due to concerns received about how the provider was ensuring incidents were managed safely within the home. A decision was made for us to inspect and examine those risks. As this was a focussed inspection, we reviewed the key questions of safe and well led only. Ratings from previous comprehensive inspections for other key questions were used in calculating the overall rating at this inspection. The overall rating for the service remains good.
Lonnen Grove is an eight-bed nursing home, providing care to adults with learning disabilities and other support needs. There is a core home that accommodates six people and a separate house that accommodates two people. The home is in Rotherham, South Yorkshire. It is in its own grounds in a quiet, residential area, but close to public transport links and the town centre. At the time of the inspection there were eight people living at the home.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People told us they were happy with the care they received. The registered manager oversaw a good quality service which was safe, effective, caring, responsive and well led. There were enough staff in place to meet people's needs. People told us they were supported by consistent staff, who understood their needs well. People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people's care were assessed and effectively managed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Staff received appropriate training and support in their role. Care plans reflected people's needs, including the support they needed with their healthcare, medicines, nutrition and personal care. People gave positive feedback about the service and staff. Health professionals feedback demonstrated a responsive service. Staff were attentive to people's needs and knew individuals well. Staff spoke passionately about the people they supported and worked to uphold their rights.
People, relatives and staff provided good feedback about the management of the service. They were confident concerns were dealt with and resolved to their satisfaction. Staff told us the registered manager supported them at all times and had an 'open-door' policy. People were consulted about the service through face to face meetings and surveys and suggestions were acted upon. There was an open and transparent culture within the service. There were effective quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 26 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
Lonnen Grove is a six bed nursing home, providing care to adults with learning disabilities and other support needs. At the time of the inspection there were six people living at the home. The home is located in Rotherham, South Yorkshire. It is in its own grounds in a quiet, residential area, but close to public transport links and the town centre.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our last inspection at Lonnen Grove took place on 28 May and 3 June 2015. The home was rated as Good. At this inspection we found the service remained Good.
We received positive feedback from people who used the service and their relatives. People we spoke with told us they felt safe and relatives also said the home provided safe care.
Staff employed at the home had been recruited in a way that helped to keep people safe because thorough checks were completed prior to them being offered a post.
Staff and people who used the service were mutually respectful. People were seen enjoying the company of staff and staff spoke with people in a polite and caring way. We saw staff advising and supporting people in a way that maintained their privacy and dignity.
Staff said communication in the home was very good and they felt able to talk to the managers' and make suggestions. There were meetings for people who used the service, relatives and staff where they could share ideas and good practice.
There was a strong and visible person centred culture at the home. Staff described working as one big team and being committed to providing care and support to people that was centred on their individual needs.
The environment was welcoming and inclusive. There were systems in place to continuously assess and monitor the quality of the service, with a strong emphasis on promoting and sustaining
improvements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Further information is in the detailed findings below.
The inspection was unannounced, and was carried out over two days; 28 May and 3 June 2015. The home was previously inspected in November 2013, where no breaches of legal requirements were identified.
Lonnen Grove is a six bed nursing home, providing care to adults with learning disabilities and other support needs. At the time of the inspection there were six people living at the home.
Lonnen Grove is located in Rotherham, South Yorkshire. It is in its own grounds in a quiet, residential area, but close to public transport links and the town centre.
At the time of the inspection, the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
During the inspection people told us, or indicated, that they were very happy with the home, and staff we spoke with and observed understood people’s needs and preferences well. When we observed care taking place, staff demonstrated that they ensured people made their own decisions and ensured people were offered choices.
We found that staff received a good level of training, and further training was scheduled to take place in the coming months. The home placed a great deal of emphasis on risk management and independence, and staff spoke with knowledge about how to balance managing risk with promoting independence. Throughout the inspection we saw that staff showed people using the service a high degree of respect and took steps to maintain their privacy and dignity.
The provider had taken appropriate steps to ensure that, where people lacked the mental capacity to make decisions about their care and welfare, the correct legal procedures were followed to protect the person’s rights.
The provider had effective systems in place to ensure people’s safety. This included staff’s knowledge about safeguarding, and up to date and thorough risk assessments.
People we spoke with told us that they were involved in day to day decisions about their care. The manager told us that one of the people using the service at the time of the inspection had been appointed as 'dignity champion.' This role involved them contributing to the provider's work around dignity, and acting on behalf of other people.
People were cared for in a clean, hygienic environment. We carried out a visual inspection of the premises, and found that all areas we checked were cleaned to a high standard. The building was maintained to a very high standard, so that all areas were free from damage and could be thoroughly cleaned.
There were enough qualified, skilled and experienced staff to meet people's needs. The rotas we checked showed that there was flexibility available to cover for sickness, leave and staff training.
The provider kept a record of complaints made and details of how they were addressed. We saw that where complaints had been received they had been dealt with in a timely manner.
We spoke with people using the service and they gave us a very positive picture of their experience of receiving care and support at the home.
The premises were generally in a good condition, although we identified that the systems for monitoring repairs may not have been effective on one occasion.
Thorough and appropriate background checks were carried out on staff before they commenced work. This included ensuring staff underwent Criminal Records Bureau (CRB) checks.
Records within the home were kept to a high standard and contained appropriate information to ensure that people's needs could be met.
People told us that staff explained all procedures and treatment to them and respected their decisions about care. They said that their interactions with staff were positive and they were treated as individuals.