Archived: Chesterholme

People told us they were happy with the care and support they received. One person said, "I like it here." Another person said, "I get to do a lot and the staff support me."

We found people's care and support needs were appropriately assessed and their care was planned. They received care safely and to an appropriate standard.

The provider had a comprehensive safeguarding policy, with details of who to contact should staff have any concerns. Staff told us safeguarding training was updated on a regular basis.

We found there were enough suitably skilled and qualified staff on duty to met people's needs safely and appropriately.

We saw the provider had a complaints policy and procedure in place and people told us they would confidently raise any concerns they had with the manager.

People said they could receive medical and specialist attention when they needed it and were helped to fulfil their social needs within the service and community.

We saw the provider had safeguarding and whistle blowing policies in place which detailed the actions to be taken should staff have concerns about care or witness a safeguarding incident.

We saw the building was well maintained and furnished to a good standard. We found there was a large outside area that people had easy access to with suitable spaces and equipment for them to use. People told us the unit was clean, comfortable and warm. People had individual bedrooms which were personalised. People told us, "This is my flat it has everything I need" and "My new room has an excellent shower."

We confirmed the provider had a detailed and effective complaints process in place. People confirmed they were given the opportunity to comment on the service, change routine or raise complaints.