All inspections: The East Midlands Centre for Neurobehavioural Rehabilitation

People told us they thought the care was good at the service. One person told us the physiotherapy they'd had had significantly increased their mobility. Another person said they had not been happy with their medication so the staff had referred them to a consultant to get it looked at.

One person explained how the staff were helping them to achieve their goals. They told us, 'My long term plan is to get my own flat and the staff here are helping me with this. I do my own cooking, cleaning and washing and the staff are assessing me to see when I'm ready to move on.'

People said they felt safe at the service and trusted the staff. One person told us, 'If I had a complaint I'd go to any member of staff.' Another commented, 'There's plenty of people to tell here if you're not happy about something ' the manager, the nurses, the care staff, anyone really ' they're all good people.'

People told us they were consulted on all aspects of how the service was run. They said they contributed in one to one discussions with staff and at group meetings, and their relatives/representatives were also consulted.

People said they thought the unit was well-run. One person said, 'The new manager is very good and things have improved since she's been here.' Another commented, 'The manager is thorough and on the ball. She came to see me and asked if I was happy with everything.'

People told us that they were involved in making decisions about their care and the staff knew what support they needed.

We were told that the staff were properly trained and they supported them well.

People told us that they felt safe living at Warwick Lodge and that they knew who to talk to if they weren't happy about something.

Patients spoken with told us they were happy with the services provided and were fully aware of their treatment plans and plans for discharge.

Archived: The East Midlands Centre for Neurobehavioural Rehabilitation

All Inspections

8 November 2012

During a routine inspection

5 October 2011

During an inspection looking at part of the service

6 June 2011

During an inspection in response to concerns