Archived: Stratford Bentley Care Centre

If you wish to look at our findings in detail please see the full report.

Is the service safe?

People were supported in a clean environment.

There were sufficient staff on duty to meet the needs of the people and there was always a nurse on duty to manage any emergencies.

People told us that they felt able to approach staff with any concerns or complaints.

People told us that they were happy with the care that had been delivered.

Is the service effective?

Staff had a good understanding of people's care needs.

Staff told us that their training was useful for them to support people to the best of their abilities.

All complaints that had been received had been dealt with promptly

Is the service caring?

We saw that staff listened to people in the service and gave encouragement when supporting them.

People told us they were not rushed.

One person told us, 'The girls are so very kind.'

People confirmed to us that staff offered them choices of activities and meals every day.

Is the service responsive?

People's needs had been assessed before they moved into the service. Care records captured people's preferences and interests. Care had been provided in accordance with each person's wishes. We saw that people's care records were regularly reviewed and updated where necessary.

People had access to activities that were important to them.

Systems were in place to allow people choice, involvement and independence.

Is the service well-led?

There was a quality assurance system in place and staff told us they were clear about their roles and responsibilities. The staff told us they felt well supported by the manager.

There was a calm and professional atmosphere to the service when we visited.

Systems were in place to allow people choice, involvement and independence. People's individual needs had been met; risks identified and care put in place to support their needs. Documentation showed people's consent had been obtained, but we did not see any guidance for staff on consent processes, advanced directives or the Mental Capacity Act (2005).

We saw that the premises were undergoing some refurbishment and there was some evidence of on-going maintenance which had taken place at the home. We noted some areas of maintenance which the provider may like to note which relate to the garden fence and gate and a hole in the female toilet wall in Bay 2. We saw that people were protected from unauthorised access to the premises as measures were in place to secure the premises.

We found that complaints received had been dealt with quickly and relatives and people using the service told us that they felt able to approach staff with any concerns or complaints they had. This showed that the provider had an effective complaints process in place.