We found the home needed redecorating and repairing in parts but the most important area that needed to be refurbished was the sluice and toilet area upstairs. The flooring was damaged and badly stained and the fixtures were in bad repair.
People said they were well supported by the staff and were able to choose when they got up, went to bed, what they had for meals and if they wanted to participate in planned activities.
"There aren't any rules as such, I can do what I want".
People said the food was good and they had a choice.
People said musicians and entertainers visited the home to provide entertainment and they were very good.
Visiting relatives said "the staff are really good, its welcoming", "my mum is really happy here."
Not all the people living in the home were able to tell us about their experiences so we observed the interactions between the people living in the home and the staff.
People experienced kind gentle support from the staff. Staff spoke respectfully and differently to each person depending on their preferences.
People were smiling and talking with the staff periodically throughout the visit. Staff offered comfort to people who needed reassurance.