The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: B S Project Services Limited - 123 King Street

1st Floor, 123 King Street, Hammersmith, London, W6 9JG (020) 8748 5822

Provided and run by:
BS Project Services Limited

All Inspections

17 May 2013

During a routine inspection

Overall people using B S Project Services and / or their relatives we spoke with were satisfied with the care and support received. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Before delivering care in the person's home senior staff at the agency would discuss with the carers' details about a person's care. Carers would then read the person's care plan and check with the person how they would like their care to be delivered.

Staff received appropriate professional development. Most carers we spoke with had received appraisals. These looked at their performance over the past year, whether targets had been met, any training gaps and developmental goals for the next year. Carers also received supervision every three months. This generally covered punctuality and training.

The agency had quality assurance programmes in place to support and monitor the delivery of a person's care. One programme involved supervisors' in the agency carrying out unannounced spot checks on carers' in a person's home. The supervisor carrying out the checks observed the carers' interactions and delivery of care with the person receiving the service. Any actions would be discussed with carers.

5 September 2012

During a routine inspection

People reported that they were satisfied with the service. Their privacy and dignity was always respected and they felt listened to by staff. People were provided with information and understood about their care and support. One person reported they felt more enabled since having support from B S Project Services Limited.

Effective recruitment and selection processes were in place and staff had a 12 week induction and shadowed other staff before they delivered care to people in their own homes. Senior staff carried out monthly quality checks with each person that used the service to ensure they were continuously meeting their needs.