6 July 2023
During a routine inspection
Elite Care Professionals s a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 11 people being supported by the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were person cantered and reflected the needs of each person. Their assessments showed they had been involved in the process. Care plans described how people should be supported so that their privacy and dignity were upheld.
Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time, and as prescribed. Accidents and incidents were recorded and reviewed in order to minimise the risk of re occurrence.
There was a complaints procedure in place, which people's relatives were aware of, and quality assurance processes such as spot checks, were used to drive improvements. The provider was in the process of updating the electronic governance systems.
A new manager had recently been recruited to grow the business and provide structure to the current management systems. This enabled the provider to have more oversight of the business and define roles within the organisation maintaining good communication and ensuring everyone understood their roles and responsibilities.
Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. Staff received an induction and were supported through a programme of regular supervision, shadowing and training. Staff comments included, “I really enjoy working for Elite, the training is fantastic, and I feel very supported in my job, I have been here for five months and am very happy here”.
People were involved in deciding what support they needed. Close working partnerships with other agencies and health and social care professionals had been formed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 August 2022, and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.