The Care Quality Commission
  • Care Home
  • Care home

Archived: Bromson Hill Care Home

Ashorne, Warwick, Warwickshire, CV35 9AD (01926) 651166

Provided and run by:
Alpha Health Care Limited

All Inspections

7 August 2013

During a routine inspection

When we visited Bromson Hill Care Home we spoke with people who used the service and relatives to obtain their views about the home. We also spoke with a visiting professional, the manager, the deputy manager, three care staff, the activities coordinator, the administrator and the chef.

When we last inspected the home on 30 January 2013 we found the provider was putting people's health and welfare at risk as we could not confirm people who lived at Bromson Hill had received the right quantities of medication when required.

When we visited in August 2013 we found the provider had made the necessary improvements to meet this standard.

People who lived at the home told us, 'It's nice here; they are very polite and friendly'.

We saw staff were kind and attentive when they delivered care to people.

We looked at three people's care records and saw their care plans reflected their personal needs.

We spoke with four staff members about what they thought abuse was and they showed they had a good awareness of the importance of keeping people safe. They understood their responsibilities for reporting any concerns regarding potential abuse.

People who used the service told us staff were not always available to support them with their care needs. Staff told us there were sometimes not enough staff on duty.

We found the service had some good systems in place to monitor the quality of service provide at Bromson Hill.

30 January 2013

During a routine inspection

We spoke with six people living at the home. They told us that they felt safe living at the home and had no concerns about how staff treated them. One person told us, 'I am safe and happy.' We also spoke with three visiting family members. One family member we spoke with was complimentary about the care and support provided and felt that staff at the home kept their relative safe.

We looked at the care records for three people to check how well their needs were assessed and planned for. Everyone had an assessment of their care, which included information about their needs and preferences. There were also risk assessments in place to support people to keep safe.

We looked at how the home ensured people received their prescribed medication in a safe manner. We found that improvements in medicine management were necessary in order to ensure the safe handling of people's medicines.

We saw that staff had been recruited in an appropriate way and checks had been undertaken to ensure that they were suitable to care for vulnerable people.

There was an ongoing training programme provided for all staff. We spoke with four members of care staff and two nurses. They were all positive about working at the home. One care staff told us, 'I definitely enjoy my work.' The staff we spoke with had a good understanding of people's current needs.

19 January 2012

During an inspection looking at part of the service

We carried out this review to check on the care and welfare of people using this service.

On the day of our visit, we spoke with six people living in the home, two visiting family members, the manager, deputy manager, nursing staff, care staff and the activity organiser.

We used a range of methods to gather evidence about how well the service met the needs of people living there. Some people living in the home were very frail and found it difficult to verbally communicate. We spent time sitting with people in the lounge and dining room watching to see how they were supported, how staff spoke with them to ensure that they were treated with dignity. We found that staff treated people with kindness; they knew people as individuals and understood their personal needs and ways of communicating those needs.

We asked people about the care and support provided to them and looked at the care planning documentation to see what guidance was given to staff, to ensure that people received their care as they required to meet their needs. People spoken with told us that the care provided was 'first class. ' One person told us, 'They do a great job looking after me.'

We asked people about the quality of the food. Generally people said that the food provided was very good. We saw that people had home cooked food that was balanced to be nutritious and that people with special dietary needs had these catered for. One person told us how much they looked forward to their meals commenting, 'The food is very good.'

A visiting family member told us that the staff always make them welcome. They told us their relative's needs are fully met and that they always look well cared for. They stated they have no concerns about the home.

We spoke with people about activities and we were told there was 'plenty to do' at the home and they are 'never bored.' We observed the activity organiser sitting and chatting with people and saw some of the ladies were enjoying a manicure. One person told us, 'there is always something going on, but you are not forced to join in if you don't want to.'

People told us they felt safe and able to report any concerns they may have. One person told us, 'There's nothing to grumble about here.'

People confirmed that they were very happy with the service. They felt listened to and had a say in how the home is run.

When we looked around the home we saw people's rooms were clean and suitably furnished. People had been able to personalise their rooms and bring in small items of their own furniture if they wished. One person told us, 'This is my home now, I am very comfortable here.'

Staff spoken with told us that they were happy working there, that they received regular supervision to monitor their care practices and had access to training to keep their skills up to date.