The Care Quality Commission
  • Care Home
  • Care home

Archived: Fourways

Fourways, Cleworth Hall Lane, Tyldesley, Greater Manchester, M29 8WS (01942) 486930

Provided and run by:
Wigan Council

All Inspections

6 November 2013

During a routine inspection

Most people we spoke with were satisfied with the care and treatment that they received at Fourways. We heard comments such as 'The staff are excellent'; 'I would be happy to come back to Fourways if I needed to'; 'The staff are strict but very professional' and 'The staff are always helpful.'

During our inspection we saw staff speaking with people who used the service in a polite and friendly manner. We found that people were supported to become as independent as possible before they were discharged from Fourways. People told us they were given enough information about their care and support and they were involved in the way that the service was delivered.

We checked the procedures in place to ensure that people who lived at Fourways were protected from abuse. The people who lived there told us that they felt safe and we saw that staff had received training to recognise different types of abuse. We found that the provider had taken the necessary steps to ensure that people were protected.

Staff told us they felt supported and that they were happy to raise issues with senior staff. We saw that there was regular training in place to ensure that staff members kept up to date.

We found that there was a quality monitoring programme in place and there were various systems in place to ensure that quality was monitored on a regular basis. There was evidence that action was taken to improve the quality of the service when this was required.

27 February 2013

During a routine inspection

During our visit to the home we spoke with two people using the service and asked them to tell us how they felt they were being cared for. We were told, 'It is 100% better than where I have been; they are very good here and I am improving' and 'I am well looked after, my needs are met and overall very good indeed'. They were also complimentary about the staff. We were told, 'Lovely staff' and 'Very respectful'.

The planning and delivery of care ensured the individual needs of the people using the service were met. The care plans contained sufficient information to show how people were to be looked after and also showed that people gave consent to the care and treatment provided.

People were provided with sufficient food and drink to ensure their nutritional needs were met.

People lived and worked in safe, accessible surroundings and adaptations were in place to promote people's independence, rehabilitation and comfort.

People's needs were met by a sufficient number of suitably trained and qualified staff. This helped to ensure the safety and welfare of the people using the service.

The complaints procedure in place ensured people were given clear guidance on how to make a complaint.

19, 25 January 2011

During a routine inspection

People told us that they were consulted about the care and support they needed and that their wishes were respected by the staff.

People told us they were pleased with the care they were receiving and that the staff gained their consent when planning care and treatment according to individual need. This includes assessments in respect of daily life decisions that affects their welfare. We were also informed that the home seeks advice from external health care professionals and the staff arrange appointments for them when needed.

People said the staff gave medicines out on time and that they were also encouraged to look after their own medicines if they wished.

People told us that they were satisfied with the meals. The menu was varied and they had choices. People told us that they were anxious about the changes to be made in the way the food is to be delivered to the home as they will have to choose their menus in advance. People told us that they had been consulted by the manager on the changes and they would continue to express their views at the meetings. People told us that they are encouraged to maintain as much independence as possible and prepare they own meals and conduct daily living tasks if they are able.

People told us that they felt 'safe.' People who raised issues on the day felt confident that their views would be listened to and addressed. Their consent was obtained and they agreed that these could be raised with the manager at the visit.

People confirmed that the home was kept clean and tidy, this included bedrooms, communal rooms, shared bathrooms and toilets.

People told us there were sufficient staff on duty to meet their needs.

People told us the staff involve them with the overall management of the home through regular service users' meetings and that their views are taken into consideration. People told us that they have access to an advocate when needed.

People who use wheelchairs told us some areas of the home are difficult to access independently.

People told us that they have access to activities of their choice within the day centre, and evenings and weekends at the home.

People told us that they are encouraged to be independent as this will assist their transition as they move on.