The Care Quality Commission
  • Care Home
  • Care home

Archived: Clare Court Care Centre

Overall: Good read more about inspection ratings

Clinton Street, Birmingham, West Midlands, B18 4BJ (0121) 554 9101

Provided and run by:
Restful Homes (Birmingham) Limited

Important: The provider of this service changed. See new profile

All Inspections

5 January 2015

During a routine inspection

Our inspection took place on the 5 January 2015. We last inspected the home in 8 October 2013 when we found that all regulations assessed were being complied with.

Clare Court Care Centre provides personal and nursing care with accommodation for up to seventy nine adults. Some of the people that lived there were living with dementia others suffered from illnesses associated with old age or physical disability. The home was a purpose built building and was accessible to people with decreased mobility throughout. On the day of our inspection 76 people were living in the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Interactions between staff and the people who lived at the home were positive, friendly, polite and caring. All the relatives and people spoken with told us that they were happy with the care provided.

All the staff spoken with understood their responsibilities around the protection of people from harm and abuse. Staff were knowledgeable about people’s needs and any associated risks and had received training in how to ensure that people were protected from risks and injury.

People that could tell us told us that they did not have to wait for assistance. We saw that at some times of the day the staffing levels meant that some people living with dementia had to wait for assistance to be assisted to eat their meals.

People were supported to receive their medicines as prescribed but there were some practices we saw that could people at risk of accidentally receiving the wrong medicines.

People’s ability to make decisions had been assessed so that their rights could be protected. Where people’s rights to leave the building were restricted applications were being made to ensure that the restrictions were lawful and in people’s best interests.

People enjoyed their meals and people expressed their satisfaction with the food they received. People were supported to have their dietary needs met and any risks associated with food and drink intake were managed appropriately.

People received the support they needed to have their social, daily care needs and health needs met. People and their relatives told they were happy with the care they received and that they knew how to raise their concerns if they needed to.

There were systems to gather the views of people about the service and there were audits to monitor the quality of the service provided. We saw that the service was well led and a good service was provided however, there were some issues that could be improved.

8 October 2013

During a routine inspection

Seventy seven people were living at the home at the time of our visit. We spoke with seven people living there, four relatives, two staff and one of the providers. Some people had dementia and were not able to tell us their views on the service. To get an understanding of their experiences of care we observed their interactions with staff and other people living in the home for 15 minutes in a lounge and at lunchtime. We heard friendly conversations between staff and people living there.

We saw staff explain and assist people appropriately. Six of the people we spoke with said the staff were good. People looked well groomed in styles that met their gender and culture. This showed that people were treated with respect and their dignity promoted.

One relative said they felt there were not enough staff to meet people's needs. One person told us, "I have just seen the doctor.' Another person told us they enjoyed sitting in their bedroom. Relatives we spoke with felt they were kept informed about and involved in people's care. This showed that people were generally happy wiht the service.

People's care and health needs were planned and met in a personalised way. Staff were clear about the action to take should they become aware of an allegation of abuse in the home.

There were systems in place to monitor how the home was run, and action taken where feedback from the people using the service would improve the service provided to them.

26 February 2013

During a routine inspection

Seventy seven people were living at the home at the time of our visit. We spoke with six people living there, three relatives, a professional visiting the home, four staff and one of the providers. Some people had dementia and were not able to tell us their views on the service. To get an understanding of their experiences of care we observed their interactions with staff and other people living in the home.

The six people using the service we spoke with and three relatives told us they were happy with the service being provided. One person told us, 'I see the doctor if I'm not feeling well and they (staff) give me my medicines.' Another person told us they enjoyed sitting in their bedroom. Relatives we spoke with felt they were kept informed about and involved in people's care.

Care plans ensured staff had the information so that people received personalised care. Staff knew the needs of the people living in the home. People looked well groomed in styles that met their gender and culture. They were able to choose where they ate their meals and what they did during the day.

We heard friendly conversations between staff and people living there. Six of the people we spoke with said the staff were good.

Relatives told us that they felt confident about raising any concerns that they had about the service and that actions were taken in response to them.

There were systems in place to monitor the quality of the service and ensure people's needs were met.

13 January 2012

During an inspection looking at part of the service

There were 73 people living at the home at the time of our visit and this included two people who were in hospital. As part of our review we spoke with the primary care trust and local authority who fund people to use the service. This was to find out their views about the quality of service being provided. They told us that they were satisfied with the quality of service currently being provided at Clare Court.

People told us that they were happy living at the home and that their care needs were being met. They told us that they received care and support in the way they preferred and in a respectful and timely manner. People told us that they were supported by care workers who had a good understanding of their care and support needs. One person that was living at the home told us 'Everything is good here thank you'.

People told us that they are encouraged to pursue any hobbies or interests that they may have and they are supported to maintain relationships that are important to them.

People told us that they felt confident to raise any concerns that they may have about the service and that actions are taken in response to these. People told us that they were happy with the cleanliness of the home and that they were comfortable living at the home.

21 June 2011 and 18 September 2012

During a routine inspection

Overall people told us that they were happy living at the home and that their health care needs were being met. People told us 'I like it here. Nothing bad about the place'. 'They tell me if he is not well and they are good at letting me know about appointments with GPs'.

People told us that there were systems in place to capture the views of the majority of people living at the home and that actions were taken in response to issues that they raised. People told us: 'If there is anything wrong I would speak to the manager'. 'The biggest problem is the laundry items missing. I have raised this and now it is a little better'.

People told us that they had mixed views about whether their personal care needs were being met in a timely manner and in the ways that they preferred. People told us that on occasions care workers were not available to provide the support that they needed. Other people told us 'If I press (call buzzer), they come'. 'The staff are very kind. They speak to me nicely, of course they do'.

People told us that they were generally happy with the meals provided at the home. People told us 'We have lovely food'. 'The food is very nice and they give us a choice. If it is not good I tell the chef'.