Belper Views Residential Home

Updated 10 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Belper Views Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Belper Views Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of the inspection the service did not have a registered manager. The manager told us they are planning to apply to become registered soon. This means that, when registered, they and the provider will be legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider did not complete the required Provider Information Return (PIR). This is information providers are required to send us annually with key information about the service, what it does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people who use the service and two relatives of people. We spoke with three professionals who work with the service. We spoke with twelve staff, including the provider, manager, deputy manager, senior care workers, care workers, cook and domestic assistant. We carried out observations of communal areas. We reviewed a range of records including five people’s care records, a number of medicine administration records and some records relating to the management of the service.

Updated 10 August 2022

About the service

Belper Views is a residential care home providing personal care to up to 25 people. The service provides support to older people. Accommodation is provided over two floors and people have access to communal lounges, a dining room and secure outdoor space. At the time of our inspection there were nine people using the service.

People’s experience of using this service and what we found

Since the last inspection, the service had made significant improvements to governance systems which reflected positively on people's experience. The management acknowledged further improvements were required to ensure these improvements were embedded and sustained.

Comprehensive assessments of people’s needs were completed, and staff understood people’s needs. People were referred to relevant healthcare professionals where appropriate and advice was followed. Staff had received training to carry out their role safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service generally supported this practice.

People felt safe using the service and there was a clear safeguarding policy and procedure in place. Risks to people were assessed and there was enough guidance for staff to support people safely. There were enough staff to meet the needs of people and to ensure effective cleaning of the service. People received their medicines as prescribed. When things went wrong, this was reported and investigated appropriately.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was inadequate (published 20 May 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 12 November 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

We carried out an unannounced focused inspection of this service on 29 September 2021 and 5 October 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment, governance, staffing, safeguarding and consent.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from inadequate to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Belper Views Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.