Lyme Valley House Residential Care Home

Updated 12 February 2024

Lyme Valley House Residential Care Home is a residential care home providing personal care to up to 25 people. The service provides support to older people with dementia or physical disabilities. At the time of our inspection there were 15 people living over 2 levels in 1 adapted building. We carried out our on-site assessment activity on the 14 and 15 February 2024. We assessed 9 quality statements. Insufficient improvements had been made following our last inspection to ensure building and environmental checks had been completed as required, people were safe from the risk of harm and people received their medicines safely. Insufficient improvements had been made in the oversight of the service to promote people's safety in line with regulatory and legislative requirements. New concerns were identified about how the service assessed and managed people’s risks, infection control procedures and the oversight of recruitment processes. People's ability to consent and make decisions about their care had not been assessed or recorded. We have identified breaches in relation to delivering person centred care, assessing people's mental capacity, managing people's risks and environmental risks, and the governance of the care home.

Updated 12 February 2024

We received mixed feedback from people and their relatives about how people were supported to manage their risks. For example, one person told us, “Staff are supposed to support me daily with [a health need] however this does not always happen.” One relative told us, “We discussed our [relative’s] needs with the care home before moving in and we feel they are safe living here.” People and their relatives felt that improvements were needed to the environment. One relative told us, “The environment has been steadily deteriorating since [relative] has been here and it’s a challenge for the owner to make improvements.” Another relative told us, “The environment is very tired now and needs a lot of improvements.” People did not not always receive their medications as prescribed. One person told us, “Staff are supposed to support me daily with my medication however this does not always happen.” We received mixed feedback about staff and how they met people's needs. One person told us, “I have to fit around other people’s needs. Staff do what they have to do but never what I need. I prefer to stay in the lounge in the evening but staff take me to my room anyway.” Another person told us, “Staff are brilliant. They check on me and help me when I need it.”