The Care Quality Commission
  • Care Home
  • Care home

Archived: Burley Willows

Willow Garth, Burley, Leeds, West Yorkshire, LS4 2HL (0113) 245 6579

Provided and run by:
Leeds City Council

All Inspections

9 May 2013

During a routine inspection

People who used the service spoke positively about the care and support they received. One person told us that they were 'Well looked after and the food is good.' Another said the home was 'Excellent.' and that they were 'Impressed at the standard of care.' They told us that there were plenty of activities to do and they could play bingo or dominoes if they wished.

People who used the service had individual care plans. The plans were personalised and included information about people's likes and dislikes. Each person who used the service had a named member of staff who acted as their 'key worker'. The staff we spoke with were knowledgeable about the people they cared for and talked warmly about them and their needs.

We found that the home looked clean, tidy and was free from malodours. The furnishings in the lounges, visitors' room, dining areas and bedrooms were in good condition. The carpets and chairs were free from marks and stains. The bathrooms and toilets were clean, hand washing materials and personal protective equipment (gloves and aprons) were available.

The staff told us that they felt that they worked well as a team. They told us that they had regular staff meetings, one to one supervision sessions and annual appraisals. The provider monitored the quality of the service and sought the views of people who used the service, their relatives and visiting professionals to identify areas for improvement.

24 April 2012

During a routine inspection

People said they enjoyed living at the home. They said staff were kind and caring and did not rush them. Comments included:

'This place is fine; they look after us very well.'

'They respect my dignity, can't fault the staff.'

'My personal carer is very special; she has got to know me very well.'

'I feel I am consulted very well.'

'Very well treated, can't grumble at all.'

'They look after you; they are kind and very helpful.'

'I get the help I need, no rushing or pushing about.'

'I would call this a happy place, never see anyone crying or being miserable.'

People said they felt safe at the home and would have no hesitation in raising concerns if they needed to. Comments included:

'I feel very safe here.'

'No worries about anything.'

People said they got on well with the staff and that staff were friendly and good at their job. We saw they were comfortable with staff and had a good rapport with them. People said they had enough staff to support them. People said that staff responded promptly whenever they asked for assistance.