RecoveryHub@EastLeeds

Updated 21 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13 January 2022 and was announced. We gave the service 1-day notice of the inspection

Updated 21 January 2022

This comprehensive unannounced inspection took place on 13 and 20 November 2018.

RecoveryHub@East Leeds is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

RecoveryHub@East Leeds provides personal care for a maximum of 37 older people. The service provides short term placements from both the hospital and community with the aim of people returning to their own home. There were 30 people using the service at the time of this inspection.

At our last inspection in May 2016 we rated the service Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found some improvements were needed to fully ensure the safe management of medicines. Systems for administration of medicines when people were out of the service needed to be strengthened and correct codes needed to be used when recording omissions or refusals of medicines. We recommend the provider keep medicines records under review to ensure the improvements discussed at the inspection are made and sustained.

People told us they felt safe and well- cared for. Staff were trained to recognise and report any signs of abuse. Staff were recruited safely and were deployed in suitable numbers to meet people's assessed needs.

Overall, where risks to people had been identified, action had been taken to reduce those risks. Some records needed to be updated to fully reflect this. The premises were clean and well maintained. Staff were trained in good hygiene practice and were supplied with personal protective equipment such as gloves and aprons.

We received very positive feedback about the effective care and support provided. Staff had received training and ongoing support to help with their development. They told us they received good support from the provider, which helped them to fulfil their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; policies and procedures in the service supported this practice. People received care and treatment from a range of healthcare professionals as needed. Care records were reviewed regularly, or when people's needs changed. People were encouraged to eat a healthy, balanced diet of their choice. People told us they enjoyed the meals and snacks available.

People, relatives and health and social care professionals told us staff were skilled in enabling people to become independent and achieve their recovery goals. Staff knew people well and made sure people received care and support that was personal to their needs and was responsive to any changing needs. Staff demonstrated a good understanding of the recovery model of care provided

People and relatives were very complimentary about the caring nature of staff. People felt listened to and valued. Staff were motivated and showed a commitment to providing dignified and compassionate care.

A variety of meaningful activities were available to people and they were supported to develop new interests which contributed to their overall wellbeing and recovery. People were actively encouraged to give their views and make suggestions on how the service could improve. There was a positive and inclusive culture at the service.

Effective systems were in place to manage any complaints and concerns. People, their relatives and staff were positive about the way the service was managed and led. The management team and staff were committed and enthusiastic about providing a person-centred service for people. The provider continued to monitor and assess the quality and safety of the service.

Further information is in the detailed findings below.