The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Bournemouth - Care at Home

7 Stratfield Saye, 20-22 Wellington Road, Bournemouth, Dorset, BH8 8JN (01202) 310222

Provided and run by:
Altogether Care LLP

All Inspections

17, 18 December 2012

During a routine inspection

At this unannounced inspection we spoke with the acting manager, four members of staff and five people who use the service of Bournemouth Care at Home trading as Altogether Care.

During this inspection we visited five people in their own homes and talked to them and their relatives about the care they received from Altogether Care. All of the people we spoke with told us they were very happy with the service they received.

People told us that care workers treated them with dignity and respect and provided all the help and care they needed. They told us the carers completed their personal care in a friendly and respectful manner.

One person we spoke with told us 'I feel brilliant after they have been, everything is so tidy and clean and I really look forward to their visits, they are really good company'.

Everyone we spoke with told us where possible they received support from a regular team of care workers and they were able to build good relationships with these people.

We spoke with four members of staff and they stated the agency had provided thorough training and gave them good support in order for them to provide effective personal care.

30 November and 3 December 2010

During a routine inspection

People who use the service told us that they felt the agency consulted them about issues affecting their care and they felt they had some control over the care they received. People told us that communication between themselves and the agency was good and that care workers had a high regard for their privacy and dignity when giving them personal care.

The people we spoke to had confidence in their care workers' ability to meet their needs while respecting their ability to make choices and be independent. They looked forward to receiving visits from their care worker whom they found to be courteous and pleasant. People told us that they felt their care workers were competent and delivered their care safely.

People reported that the service they received was reliable and punctual. They felt that the agency made efforts to accommodate their wishes as far as practicable. People commented that care workers were well-selected for their roles and appeared well-trained.

People told us that they knew who to go to if they had any comments or concerns about the service and had confidence that the management of the agency would take them seriously.