Ayletts House

Updated 3 September 2021

The inspection

This was a targeted inspection to check whether the provider had met the requirements of the specific concern we had about infection control.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

Ayletts House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

During the inspection

We spoke with three members of staff including the registered manager.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 3 September 2021

About the service: Ayletts provides care for up to 27 people. The people who use the service are older people, some of whom may have dementia related needs. On the day of inspection there were 19 people using the service.

People’s experience of using this service:

The environment had recently been decorated. We have made a recommendation about improving the environment for people living with dementia.

Systems and processes were in place to keep people safe and risks associated with people's care needs had been assessed. There were sufficient staff to meet people's needs and recruitment processes and procedures were robust. Medicines were managed safely.

Staff received appropriate induction, training and supervision to provide safe and effective care. The manager worked in partnership with other organisations to support people's needs. People's nutritional and healthcare needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff respected people privacy and dignity and encouraged people to remain independent. A concern had been identified on the day of inspection about people not being responded to appropriately at night. The manager had taken appropriate action and had started an investigation.

People and relatives could express their views about the running of the home. Complaints and concerns were managed appropriately and outcomes were actioned. People and relatives knew how to make a complaint. A range of activities were available for people to take part in.

Staff said the manager was approachable and listened. There was evidence of effective checks being carried out to assess and monitor the quality of the service provided.

Rating at last inspection: Good (report published 13 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.