The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Team24 Limited

2nd Floor, Pathtrace House, 91-93 High Street, Banstead, Surrey, SM7 2NL 0330 024 1111

Provided and run by:
Team24 Limited

All Inspections

22 January 2014

During a routine inspection

At the time of our inspection the service was providing care and support to 18 people in their own homes. We were unable to speak with people who used the service due to their complex needs and frail conditions. However, we spoke with relatives of people who used the service over the telephone in order to gain their views and experiences of the care and support provided. They told us they were happy with the care and support that the relatives received. They felt that the service was 'very good and professional.'

Relatives told us they were visited regularly by the management and that the service was usually responsive to requests. They also said that they felt confident with reporting any concerns to the Head of home care for appropriate action to be taken.

Representatives we telephoned told us they were satisfied with the care that their relatives received. One representative told us that 'They have been excellent, I am very impressed with their service and the nurses understood the client. 'Another person told us ' I am in regular contact with the Home Care staff and can discuss my relative's care plan any time which, I am fully involve with I have no complaint about the service.'

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

The agency had a robust recruitment procedure in place. This meant that people were cared by people who had been checked to work with vulnerable people.

We found that the service gained regular feedback from people and had robust quality and assurance procedures in place to monitor the effectiveness and safety of the care and support provided.

14 March 2013

During a routine inspection

This was a small new domiciliary care branch which was part of a much larger organisation which supplied nursing and health staff to the NHS and major health providers. As such it benefited from established systems for administration, quality, recruitment and training. because the agency was small, the head of care was able to maintain personal contact with all of the people who used the service and all of the staff employed by the provider. We spoke to the registered manager and the head of care who told us that the organisation had been providing home and domiciliary care only for a few months. Consequently at the time of our inspection there were only seven clients.

The head of care told us about the processes for referral, assessment and monitoring, including safeguarding and complaints which we found to be appropriate for the type of service provided. We examined care plans, assessments and staff records. We were told about staff induction, training and support. We found that staff had received and that training had been provided in all important areas, including safeguarding.

We spoke to one member of staff and they confirmed that they were familiar with people's care plans and the provider's policies, including safeguarding. They reported that they had had sufficient training and received good support from their manager. We also spoke to one relative who said they were very happy with the service they had received.