12 June 2013
During a routine inspection
Staff understood the importance of ascertaining capacity and getting a person's permission before delivering care. People who use the service were involved in developing their support plan and person-centred plan.
All people's risk assessments and support plans were up to date. Person Centred Plans were in place for two residents and we were told that staff were in the process of completing these for the remaining two residents who had recently moved to the home.
People were cared for in a clean, hygienic environment by staff that had been through a recruitment process and subjected to the appropriate pre-employment checks. People who use the service were usually involved in the interview process. Staff had received training on infection control and there was a policy and procedure in place on infection control and food hygiene.
There were systems in place to monitor the quality of service people received. People were asked for their feedback through surveys and weekly meetings.