31 January and 12 February 2013
During a routine inspection
During our inspection we met with one person who received care from the agency and spoke with two family members. We also spoke to two care workers. Everyone we spoke to was positive about the agency. We received comments such as "I like them (the care workers) all, they are always willing to help"
We found that the agency respected people and involved them in the planning and delivery of their care. Everyone we spoke to said that they felt the care workers met all of their needs. We found that the agency's records also reflected this.
When we looked at the recruitment of staff we found that appropriate policies and procedures had been put in place but that these had not always been consistently followed. This meant that there were some gaps in the evidence required to show that the
agency had recruited care workers who were safe to look after vulnerable people.
Good record keeping systems were in place to support the work of the staff and protect people using the service from the risks of unsafe treatment.