Archived: Redlands House

Updated 27 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 and 15 June and was unannounced. The inspection was carried out by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before we carried out our inspection we looked at the information we held about the service. This included notifications received by us. Notifications are changes, events, or incidents that providers must legally inform us about. We reviewed this information and information requested from the local authority safeguarding and quality assurance teams. The provider completed a Provider Information Return (PIR) which we reviewed. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke with eight people living in the home, three relatives of people and another person’s visitor. We also spoke with the area manager, deputy manager, two team leaders, two care assistants, the chef, one of the company directors, and a visiting health professional. We observed how care and support was provided to people in the home including during the lunch time meal.

We looked at three people’s care records, medication records, three staff recruitment files and staff training records. We looked at other documentation such as quality monitoring, accidents and incidents, maintenance records, and records from staff meetings.

Updated 27 July 2017

This inspection was unannounced and took place on 14 and 15 June 2017. Redlands House is a residential care home that provides accommodation, care and support for up to 33 older people. It does not provide nursing care. At the time of our inspection there were 25 people living in the home.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

People remained safe in the service. Medicines were managed safely and staff ensured people received their medicines as necessary. Staff knew how to keep people safe from harm. Risks were clearly identified and actions were taken to mitigate against identified risks.

Staff received appropriate support and training to effectively undertake their roles. People were supported to eat and drink enough in accordance with their preferences and dietary needs. People were able to access and receive healthcare, with support, if needed.

Staff sought people’s consent and input regarding their care needs. The service was working in accordance with the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

People were supported by staff who cared for them and treated them kindly. Relatives felt welcome and able to visit when they wanted.

People received personalised and responsive care. Staff supported people in a way that met their individual needs and preferences. There was a range of activities on offer and staff encouraged people to participate in them.

The management team responded to complaints and concerns thoroughly. People and their relatives felt able to raise issues if they had any.

The registered manager and provider were visible in the service. They monitored the quality of the service being delivered and there was a clear development plan to help sustain and drive improvements in the home. Staff felt supported by an approachable and supportive management team, who listened and involved them in the service.

Further information is in the detailed findings below