Background to this inspection
Updated
2 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 15 March 2021 and was announced.
Updated
2 April 2021
What life is like for people using this service:
People received safe care. Staff knew how to keep people safe from harm and people told us they were safe. The provider had a system in place to recruit staff to ensure people would be supported safely. There were enough staff to support people safely. Staff followed infection control guidance, they received appropriate training and had access to personal protective equipment. Accidents and incidents were noted and trends monitored to reduce accidents.
People received effective care. Staff had the skills and knowledge to support people how they wanted. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People received enough to eat and drink to ensure they had a healthy diet. People could access health care when they needed.
People received care from staff who were kind and caring. People were supported and encouraged by staff to make decisions as to how their needs were met. Staff were caring, compassionate and kind. Staff understood the importance of respecting people’s privacy dignity and independence.
People received care for staff who were responsive to their needs. Assessments and support plans were in place identifying what was important to people and how people would be supported. The support people received was centred around them and they were involved in any decisions made. People socialised how they wanted. The provider had a complaint process which people were aware of to share any concerns.
The service was effectively managed. The environment was welcoming, warm and relaxing. The registered manager was approachable and people knew them well. Spot checks and audits were taking place to ensure the quality of the service was maintained. The registered manager looked at ways they could continuously improve the service.
More information is in the detailed findings below.
Rating at last inspection: Rated Requires Improvement (Report published 14 November 2017).
About the service: Lyons Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Lyons Court accommodates up to 26 people in one adapted building
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained Good overall.
Follow up: We will continue to monitor the service through the information we receive until we return, as part of the inspection programme. If any concerning information is received we may inspect sooner.