Archived: Lydiate Lodge

We contacted the provider asking them to send us evidence to assure us they had systems in place to regularly monitor and provide appropriate training for staff so people receive care and support based on best practice. As part of this review we did not speak to people using the service.

The provider sent us this information and we looked at how potential risks had been managed. The provider had taken our previous findings of non-compliance with the training and support of staff seriously. We were satisfied they had acted in both a robust and timely way and had ensured action was taken to make the necessary improvements and concluded the provider was compliant.

People told us they were happy living at Lydiate Lodge and praised the staff team. People's privacy and dignity was respected by a stable and experienced staff. People's health and well-being was assessed, and care was provided in a way that suited people's individual needs. Staff offered people choice, and treated people with kindness and respect. Care and support was offered to people in a friendly, cheerful and professional manner. Staffing levels met people's current needs, although the availability of activities were limited. The management and availability of training needed improving to ensure staff skills were based on best and safe practice.

We found that people's care was being well planned. People were involved in making decisions about their care and treatment. People we spoke with said they were happy with their care and support. Comments included 'It's really good, beautiful, staff come and help me when I need it and are very kind.' and 'The staff are excellent, even in the snow they made great efforts to make sure we had enough staff. You couldn't ask for better, although they are very busy at times. You sometimes have to wait for help if you need it.'

We saw systems were in place for safe storage, handling and recording of medications. People told us that they got their medication on time and if appropriate were offered additional pain relief.

Staff were trained and supported to do their job, however at key times the staffing levels did not ensure the safety, comfort and quality of care people required.

The service had a complaints process and people were encouraged to have their say and air their views about the service. People's concerns were dealt with appropriately.