The Care Quality Commission

Archived: Individual Solutions SK Limited

Enterprise House, Oakhurst Drive, Cheadle Heath, Stockport, Greater Manchester, SK3 0XT (0161) 474 3900

Provided and run by:
Individual Solutions SK Limited

All Inspections

31 January and 5 February 2013

During a routine inspection

Individual Solutions SK provided a short term service to people who were returning home from a stay in hospital and for people living in their own home who would benefit from a short term assessment or reablement. The service also provided long term care and support to a small number of people.

We spoke with the registered manager and ten others from the staff team. Many of the staff we spoke with had worked for the agency for a number of years. All were generally happy with the support they received.

We looked at records including medication administration records which we found to be unsatisfactory as they did not protect people from unsafe administration of medication.

We also visited three people who used the service in their home and spoke to three others by telephone all said that overall they were happy with the service.

We were told; 'I am quite satisfied overall"; "I was asked what I wanted from the service"; "It was explained to me that the service would last about six weeks'. Another person said that 'There had been some issues over times of visits either too early or too late which had now been resolved'. Other comments received were 'I have three regular support workers who are very nice'; 'The people who have visited have been very good.'

24 March and 11 April 2011

During a routine inspection

yes ' respect my privacy and dignity;' 'have got information about office;' 'given information, phone numbers etc;' 'leaflet with telephone numbers;' ' talked about care plan and treatment;' 'yes told them about my personal care needs;' 'yes, can make decisions;' 'talked about care plan and treatment.'

'tell them what I want'; 'tell them what to do and they do it'; 'tell carers if I want something different;' 'help me to keep my independence'; 'was part of decisions and plan of care when came out of hospital;' 'can make decisions'

'have a book they write in;' 'happy with care and treatment ' makes a big difference;' 'started with 4 visits a day but we reduced it to 2 which was better for us;' 'helped with exercises as prescribed by hospital;' helped with dressing and undressing;' 'do everything I want;' 'very good, do what needs doing;' 'had 6 week social rehabilitation service now no longer needed,'

'they make my toast just how I like it;' another said 'give me my breakfast, dinner and tea ' no complaints;'

'good lot of carers ' very pleased with them ' like them all;' 'yes ' happy with service generally;' 'absolutely first class ' kind and thoughtful;' 'have a laugh with the workers;' 'possibly got better more quickly because of service;' 'made me feel so at ease'.

'no complaints, like them all;' 'would ring up the agency;' 'pleased with service, no complaints;' 'tell social worker if had a complaint;' 'phone the office, not made any complaints never had to;' 'did have some problems but these were sorted out;' 'know who to tell but never had a complaint'.