Archived: Addaction - Walsall

During the inspection, we spoke with the registered manager, two members of staff and five people who used the service.

We found that consent was obtained from people who used the service in relation to their care and treatment. The provider consistently acted in accordance with people's wishes.

We found that the care and treatment needs of people who used the service were met.

One person told us: 'They [staff] are very good. They are helpful and supportive. They give good guidance. Everything is completely confidential'.

We found that there were effective recruitment and selection procedures in place.

We found that records were accurate, fit for purpose and met the needs of people who used the service.

We looked at five key outcomes to establish whether people were involved and participated in the service they received; whether support was provided appropriately; whether the service could adequately ensure people's safety; whether staff were adequately supported in their role and whether there was a system for ensuring ongoing quality assurance within the service.

One person using the service told us, 'I have found the service to be really helpful. The staff are friendly and welcoming and they have helped me to cope with difficult situations. I wish I had come to them sooner'.

Staff told us they felt supported by the registered manager and had completed necessary training to undertake their role.

Staff we spoke with told us they had completed safeguarding training and understood how to identify abuse and what to do if an incident occurred.

We found there was a system in place to obtain people's views about the service and we saw evidence that people's views were acted on.

We found there were effective systems in place to manage risks to the health, safety and welfare of people using the service.

We found that Addaction - Walsall was compliant in all five outcome areas.