Archived: Chy Colom

On the day of the inspection, we spoke with seven of the thirteen people who were staying at Chy Colum. People were very positive about the care and support they received. Comments we received included 'I can't fault anything,' 'I have only been here a few days, but I have felt welcome'it is a brilliant place'people are mutually supportive.' Nobody we spoke with made any negative comments or had any complaints.

The people we spoke with were satisfied with the accommodation and the food. People said that staff were supportive and responsive to their needs.

The home was furnished and decorated to a good standard. Health and safety standards were adequate although some additional work was required. Staff training was adequate although for some staff there were gaps in the training they should have received.

On the day of the inspection, we spoke with six of the thirteen people who were staying at Chy Colum. People were extremely positive about the care and support they received. For example one person said 'It is a brilliant place'the awareness you gain from here is amazing'you realise how cunning the disease (of alcohol misuse) can be.' Another person said 'This is a safe place to explore, change and heal.' Other people we spoke with all made similar remarks. People said the food was to a very high standard, the home was always warm, clean and they felt safe living there. People said that staff were supportive and responsive to their needs.

The home was furnished and decorated to a good standard. Health and safety standards were also to a good standard. When we inspected the home was clean and odour free.

Staffing levels were to a good standard and there was a satisfactory recruitment process in place. There were some gaps in records regarding the provision of training. Staff however were observed working professionally with the people that used the service. Quality assurance systems were satisfactory.