Archived: Addaction - Cannock

During the inspection, we spoke with the team leader as the registered manager was on leave. We spoke with two members of staff and with five people who used the service.

We found that consent was obtained from people who used the service in relation to their care and treatment. The provider consistently acted in accordance with people's wishes.

We found that the care and treatment needs of people who used the service were met.

One person told us: 'They [staff] don't judge you. They are friendly. They give you lots of information. They explained everything to me, the drugs testing and the assessment. I have recommended them to friends'.

We found that there were effective recruitment and selection procedures in place.

We found that records were accurate, fit for purpose and met the needs of people who used the service.

We looked at five key outcomes to establish whether people were involved and participated in the service they received; whether support was provided appropriately; whether the service could adequately ensure people's safety; whether staff were adequately supported in their role and whether there was a system for ensuring ongoing quality assurance within the service.

One person using the service told us, 'I have found the service very helpful. They have helped me with my addiction. The staff are very pleasant and give me good advice and information'.

Staff told us they felt supported by the registered manager and had completed necessary training to undertake their role.

Staff we spoke with told us they had completed safeguarding training and understood how to identify abuse and what to do if an incident of abuse occurred.

We found there was a system in place to obtain people's views about the service and we saw evidence that people's views were acted on.

We found there were effective systems in place to manage risks to the health, safety and welfare of people using the service.

We found that Addaction ' Cannock was compliant in all five outcome areas.