All inspections: Morecambe YA North - Care Quality Commission

We spoke with a range of people about the service. The operations manager and staff. No one who used the service was available to talk with on the day of the Inspection. We had responses from external agencies including social services in order to gain a balanced overview of what people experienced using Addaction services.

During the inspection we looked at care, maintenance and quality assurance records. We also looked at evaluation surveys completed by people who used the service. Comments from evaluation forms were positive and included, 'The support workers are brilliant. They have given me a lot of confidence from my sessions with her.' They also told us the staff were helpful, understanding and supportive. One person wrote, 'I now know from talking to the staff the consequences of my addiction and feel able to discuss things openly.'

Staff members we spoke with had an awareness of the needs of people who were on the programme. One staff member said, 'Depending on the individual sessions are held weekly and works well.'

Staff told us they felt supported, had regular meetings with their peer group and the manager was approachable and helpful.

Prior to our visit we contacted Lancashire contracts monitoring team. They told us they currently had no concerns with the service being provided

We spoke with a range of people about the service. They included the person in charge and staff. No one who used the service was available to talk to on the day of the inspection. We also had responses from external agencies including social services and youth offending team services (YOTS).in order to gain a balanced overview of what people experienced.

Responses from staff, management and external agencies we received were positive. They reflected how the service is run in the best interest of young people who were receiving support and guidance.

Staff spoken with had a good awareness of individual care and support people required to help them achieve their identified goals. 'The people are vulnerable and need sensitive support and help to return to community living.'

We spoke with Lancashire county council contracts monitoring department and they had no issues or concerns with the service.

There were no young people who use the service available to talk to during our visit. However we spoke to staff and the manager. We also received comments from other professional agencies such as social services and youth offending team services (YOTS). All comments were positive in the way the service is run and supports young people receiving care and treatment throughout their programme.

Responses we received were all positive and reflected how the service is run in the

best interest of young people who are receiving the treatment.There is guidance and support to assist people to return to their families, education and community living. The manager explained how the service supports some people in conjunction with youth offending teams. One staff member said, "We sometimes support young people in schools, and with the local youth offending teams so that we can help people who use alcohol and drugs."

Staff spoken to had a good awareness of individual care and support people required to

help them achieve their identified goals. Staff realise the importance of treating people who use the service with respect. Also staff spoke about confidentiality and the need to respect young peoples choices when it comes to involving families. One staff member said, " Sometimes the young person wishes to not involve families and we have to respect that."

We spoke to Lancashire county council contracts monitoring team and they have

no issues with the service at the present time.

Archived: Morecambe YA North

All Inspections

23 October 2013

During a routine inspection

6 November 2012

During a routine inspection

12 January 2012

During a routine inspection