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Lifestyle Care Support Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 6 December 2017

This inspection took place on 31 October 2017 and was announced.

Lifestyle Care support Limited provides supported living at home for people with learning disabilities. At the time of our inspection there were ten people receiving support.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

The provider had internal systems in place to monitor the quality and safety of the service but these were not always fully completed. Records management was disorganised in some areas and some records had not been fully completed. Records were not always available in a suitable format for many people using the service, for example care plans and the complaints procedure.

People felt safe. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and how to report them. There were risk management plans in place to protect and promote people’s safety. Staffing numbers were appropriate to keep people safe. There were safe recruitment practices in place and these were being followed to ensure staff employed were suitable for their role. People’s medicines were managed safely and in line with best practice guidelines.

Staff received an induction when they first commenced working at the service. They were well supported by the registered manager and had regular one to one supervision and annual appraisals.

Staff sought people’s consent before providing any care and support. They were knowledgeable about the requirements of the Mental Capacity Act (MCA) 2005 legislation. Where the service was responsible people were supported by staff to access food and drink of their choice to promote healthy eating. If required, staff supported people to access healthcare services.

People were treated with kindness and compassion by staff; and had established positive and caring relationships with them. People were able to express their views and to be involved in making decisions in relation to their care and support needs. Staff ensured people’s privacy and dignity was promoted.

People’s needs were assessed prior to them receiving a service. This ensured the care provided would be appropriate and able to fully meet their needs. People’s care plans were written with a person centred approach and updated on a regular basis or when there was a change to their care needs. The service had a complaints procedure in place and people said they would feel comfortable making a complaint if the need arose.

People and staff were positive about the registered manager and felt well supported in their roles. Accidents and incidents were appropriately recorded and appropriate actions had been taken to reduce the risks of any repeat accidents.

Inspection areas

Safe

Good

Updated 6 December 2017

The service remains Good.

Effective

Good

Updated 6 December 2017

The service remains Good.

Caring

Good

Updated 6 December 2017

The service remains Good.

Responsive

Good

Updated 6 December 2017

The service remains Good.

Well-led

Requires improvement

Updated 6 December 2017

The service was not always well-led

Quality assurance systems were not always fully completed regularly which meant they were not always as effective at identifying areas of concern in a timely manner.

Records management was disorganised in some areas and records had not always been completed as necessary.

Systems in place to listen to people and relatives were not always used effectively.

There was visible leadership at the service and staff felt well supported by the registered manager.