Updated 4 June 2019
The inspection:
• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
• This inspection was carried out by one inspector.
Service and service type:
• Agincare UK Worthing is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults, including people living with dementia, younger adults, people with a sensory impairment and people with a physical disability.
• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
• We gave the service 24 hours’ notice of the inspection to make sure the manager and people we needed to speak with would be available.
What we did:
• We reviewed any notifications we had received from the service. A notification is information about important events which the service is required to tell us about by law. We looked at the Provider Information Return (PIR). Providers are required to send us key information about their service what they do well, and improvements they plan to make.
During the inspection we spoke with the registered manager, the recruitment and admin coordinator, a care coordinator, and the area manager. We obtained feedback from seven care workers. After the inspection we obtained feedback from six people and three relatives. We also reviewed feedback questionnaires from people and their relatives.
We looked at the following records;
• Five people’s care records and Medicine Administration Records (MAR)
• Records of accidents, incidents and complaints.
• Audits and quality assurance reports.
• Four staff recruitment records.
• We looked at the provider’s training matrix, supervision, appraisal and spot check matrix.
• Policies and procedures including; Safeguarding, recruitment, end of life care, and the Mental Capacity Act (2005).
• After the inspection we obtained feedback from six people and three relatives. We also reviewed feedback questionnaires from people and their relatives.