12 January and 9 March 2011
During a routine inspection
'Staff were very good, they respected each individual's privacy and dignity and communicated with families about care and involved them in the decision making process'.
'When people using the service lacked capacity to consent to care, their relatives were consulted about their care and treatment before any decision was made'.
'The food provided is very good, with plenty of choices available'.
'The staff are friendly, approachable and professional, the care they give is good'.
People and relatives we spoke to were confident of using the complaints system in place and satisfied that staff or the manager would take action to solve their problems.