Archived: Allied Healthcare Spalding

they were compliant with the one standard we had set compliance actions against when

we recently inspected the service.

The action plan told us they had planned to introduce a system whereby we will have dedicated medicine administration record (MAR) chart champions within each geographical area the branch delivers care in. The role of the champions being to audit and follow up any issues related to the management of medicines within their service.

We saw that people or their representatives had been given accurate information about the fees they would have to pay. Records showed that people had been correctly charged for the care they had received.

People said that they had received all of the care they needed. Records confirmed that assistance had been provided in a safe, reliable and responsive way.

Some staff had not managed people's medication in the correct way and the provider had not taken prompt action to address this matter.

The provider employed enough staff to give it the capacity it needed to consistently meet people's needs for care.

We saw that a range of quality checks had been completed to help ensure that people reliably received the help at home they needed.

People we spoke with told us they felt safe with the support they received from staff. They also told us they liked the staff who worked with them.

People said things like, 'It's a very, very good service', 'All the staff help me in the same way' and 'They're (staff) definitely professionals and keep confidentiality.'

Systems were in place to ensure people were protected by staff recruitment and training processes, and service quality monitoring programmes.