Archived: Sagecare Nursing (Welwyn)

There were clear policies and procedures in place to support safe medication management. People were protected from the risk of infection because appropriate guidance had been followed.

We found that the staff team were effectively led. Staff members were provided with the training and support to enable them to provide safe care to meet people's needs. We spoke with two staff by telephone. They confirmed that they felt well supported in their role.

The provider had an effective system to seek the views of people who used the service. The representative of the person who used the service told us that their views were listened to. They also told us, 'The staff team of regular carers are very reliable. The staff are brilliant. They all know what they are doing."

A very detailed care plan addressed how all assessed needs should be met. Daily visits by the nurse ensured that all nursing needs were responded to and delivered as planned.

A designated team of seven care workers and a lead nurse were providing all care for the person and worked cooperatively and closely with the family members, ensuring that the best interest principle was used in care planning and delivery.

There were no formal complaints during the full seven years of delivering this agreed nursing package of care.