Archived: Domus Healthcare (East Riding) Limited

People and relatives who met with us and spoke with us were very satisfied with the service being provided to them. People told us 'The staff always treat my mother with respect and dignity and I am very satisfied with her care,' 'Staff respect my need to be as independent as possible and treat me as an individual' and 'The care staff are fantastic and the standard of care is excellent.'

The provider used the local authority's medication system to administer medicines to people who used the service. Staff had received training in its use and the provider carried out regular audits to ensure staff practice was safe and effective. People who spoke with us said they got their medicine on time and in the way they requested it.

The agency employed sufficient staff to ensure people were looked after by staff who understood their needs and who were competent in their roles.

The provider had a quality assurance system in place, which was used to assess and develop the service. People told us that the agency carried out reviews of their care on a regular basis. People were also aware of the complaints procedure and knew how to use this if needed. People said they had completed satisfaction questionnaires and were part of the care planning process.

We found that personalised care plans had been developed and reviewed by the staff and risk assessments for people who used the service were robust and highlighted any concerns that needed to be addressed by the service.

People who spoke with us were very satisfied with the service being provided to them. Individual comments made to us included

'The staff always treat me with respect and dignity and I am very satisfied with my care'.

'The agency tries hard to provide me with the same care staff each day and they usually arrive on time. They also let me know if there are going to be any changes'.

'I am delighted with the standard and quality of the care I receive'.

'I feel safe in my home and the provider has put into place systems that keep me safe such as name badges, known staff, good communication with the office and my home access arrangements'.

'I have a variety of equipment to help me maintain some independence; the staff are confident and competent when using this. I feel the staff are well trained and know what they are doing'.

People were receiving the care and treatment they required, however the care plans and risk assessments for people's care and treatment were not always fit for purpose.