Archived: Harts Leap Independent Hospital

We spoke with four people who were happy with the care they received. People commented “Staff treat me as an individual and do their best for me.” Another person said “Staff are good to me, they make me feel important.”

We found that people had been able to access a variety of occupational therapy activities.

People told us that they were involved in making decisions about their care and that they had been provided with a copy of their care plan.

We saw that people had been asked to sign to consent to their care and that best interest’s decisions had been made for people when they lacked mental capacity.

People’s care needs had been assessed and regularly reviewed.

Staff had received safeguarding training and information about safeguarding was available to people.

We found that the access to the women’s bathroom facilities on Connaught ward did not conform to guidance and that the occupational therapy room was not accessible.

The first floor of Wellington ward was no longer in use due to its condition and the design of the ground floor was not suitable for the provision of people’s care. We found that this ward required both maintenance and refurbishment.

There were systems in place to monitor the quality of the service provided.

We reviewed the documentary evidence that the provider produced in line with their action plan following the last inspection. We have found that the manager has taken measures to ensure that a safeguarding children policy has been implemented and that staff have received training in this area. The manager has also ensured that staff now understand that if an incident occurs between people who use the service it may be necessary to refer the incident to the local safeguarding team.