4 September 2023
During a routine inspection
About the service
49 Stolford Rise is a residential care home providing personal care to 2 people at the time of the inspection. The service can support up to 3 people.
People’s experience of using this service and what we found
Right Support: Staff supported people take part in activities and pursue their interests although ways to plan and review people’s aspirations, goals and achievements could be strengthened. A programme of redecoration was due to commence which would be beneficial to people living in the service. People’s health needs were met. People were supported to make their own decisions as far as possible. Staff understood people’s communication needs and preferred ways of communicating. When things went wrong or incidents occurred, processes were followed to ensure these were recorded, followed up and lessons learned to reduce the risk of the same thing happening again.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People’s needs were assessed and care plans contained up to date information. People received support from staff who were caring. Staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs. Staff understood how to protect people from poor care and abuse. There were enough staff to meet people’s needs. Staff and people assessed the risks present in people’s lives and kept these under review.
Right Culture: People were not always able to undertake their favourite activities due to a lack of equipment being available, but alternative activities took place. People received good quality care and support from staff who were trained in their roles. People were supported to spend time and keep in touch with people who were important to them. The registered manager and provider were committed to ensuring people achieved good outcomes. A range of quality assurance audits took place to monitor the quality and standards of service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good (published on 20 December 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for 49 Stolford Rise on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.