Archived: PSS Shared Lives Wirral

People told us they were treated well and with dignity and respect. They were very pleased with the care and support given to them. Comments made included:-

'I am very well looked after, I am very happy',

'They are very supportive and have helped me develop; they are very kind and caring',

'I love it, they care about me so much'.

We found that people's needs were assessed and care and support was planned and delivered in line with their individual plans.

We found that staff were suitably inducted, trained and supervised to undertake their work. Carers told us they felt well supported by PSS and were well trained in order to undertake their role.

We saw evidence of suitable quality monitoring systems in place and that people's views were taken into account and they were listened to.

Carers we spoke with told us they had appropriate training to undertake their work competently and had good support from PSS Adult Placement (Wirral).

Training records for the project workers were looked at and showed they had undertaken a wide range of training to support them in their roles.

We found the service carried out assessments prior to the matching process. This ensured people who used the service were involved in all aspects of decision making about were the wanted to live.

Care and risk assessments provided information to enable the carers to provide safe and appropriate care and support. Project workers visited and assessed placement every six weeks to ensure people were safe and happy.

Both staff and carers had undertaken safeguarding training and were clear about their roles and responsibilities.

People who used the service told us they knew how to make their concerns known if they were unhappy about the service they received.