Penerley Lodge Care Centre

Penerley Lodge Care Centre is a care home which provides accommodation and personal care to up to 28 people aged 65 and over, including people living with dementia, in one adapted building. At the time of our inspection 28 people were living at the home.

People’s experience of using this service

People told us they felt safe and we found risks to people’s health and wellbeing were identified and effective measures were in place to mitigate these. People’s medicines were managed safely. There were safe procedures in place to reduce the risks associated with infectious diseases. There were enough staff on duty to keep people safe and respond to people’s needs.

The provider had made improvements to the décor and layout of the building to promote people’s comfort and sensory needs. People’s healthcare needs were met as the staff worked well with other health and social care professionals. The provider was making improvements to the quality and choice of food and the overall mealtime experience.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person-centred care from well trained staff that knew them well. There were a range of activities on offer within the home to help keep people active and stimulated. People’s religious and cultural needs were being met.

We received positive feedback from people receiving care, relatives, staff and professionals about the culture of the service and the overall management. One relative told us, “The staff make the residents very comfortable. They look after people very well there.” Everyone we spoke with praised the registered manager’s approach. The registered manager conducted a range of quality assurance checks to ensure safety and quality was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service under the previous provider was requires improvement (published 15 February 2022).

Why we inspected

The inspection was prompted in part due to concerns we received about the management of the service, including issues with the environment and the availability of food for people receiving care. A decision was made for us to inspect and examine those risks. As this is the first inspection of the service since the change of provider we inspected all key questions.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Recommendations

We have made a recommendation about reviewing the provision of external activities and opportunities to engage in the community.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.