Springbank House Care Home

Updated 25 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 17 February 2022 and was announced. We gave the service 24- hours-notice of the inspection.

Updated 25 March 2022

Springbank House Care Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Springbank House Care Home is registered to accommodate 41 people. At the time of our inspection 37 people were using the service. The service accommodates people in one building over two floors and had adapted facilities to meet people’s needs. This included four lounges and a conservatory. A courtyard garden was also available that people could access.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our last comprehensive inspection was undertaken in October 2015 and the service was meeting the regulations that we checked and was rated as good.

At this inspection we found that some improvements were needed to people’s meal time experience; to ensure they enjoyed the meals available and in a comfortable way. People were supported to eat meals that met their dietary requirements.

There was enough staff to support people in a timely way. People felt safe and staff knew about people’s support needs to enable the staff to provide this in a safe way. Staff felt supported by the management team and received the relevant training to ensure people’s needs could be met.

Staff were clear about what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. People received their medicine in a safe way and when they needed it.

Recruitment checks were done before staff started working at the home to check they were suitable to support people. Risks to people’s health and safety were assessed and care plans directed staff on how to minimise identified risks. Staff had the equipment needed to assist people safely and understood about people’s individual risks. The provider checked that equipment was regularly serviced to ensure it was safe to use.

Staff understood the importance of gaining people’s verbal consent before supporting them and helped them to make their own decisions when required. Where people were unable to do this; decisions were made in people’s best interests. People were supported to access healthcare professionals to maintain their health and wellbeing.

People liked the staff and their dignity and privacy was respected by the staff team. Visitors were made welcome by approachable and friendly staff. People and their representatives were involved in decisions related to the planning of their care. Opportunities were provided for people to socialise and take part in activities to promote their wellbeing. People and their representatives were supported to raise any concerns they had.

People and their representatives were supported to express their views and opinions about the service provided and felt the home was managed well. There registered manager and provider understood their responsibilities around registration and systems were in place to monitor the quality of the service, to enable them to drive improvement.