The Care Quality Commission
  • Care Home
  • Care home

Archived: Kemsing Road Respite Service

11 Kemsing Road, London, SE10 0LL (020) 8269 1192

Provided and run by:
CareTech Community Services Limited

All Inspections

24 October 2013

During a routine inspection

Kemsing Road Respite Service provided planned regular short breaks with some exceptions as some of the vacancies were used to provide accommodation and care to people who needed emergency placements. There were over sixty people who used the service on a regular basis. We found that people who used the serivce attended a day centre at the time of our inspection and we were unable to speak with them about the quality of the service. We reviewed various feedback forms and questionnaires that were completed by either people who used the service or their carers and found that they made positive comments and were happy with the service. We saw that staff were in regular contact with people and their carers to ensure that people would enjoy their time at the service and carers could have a real respite from their caring duties.

We found that people's support was planned and delivered in a way that was intended to ensure their welfare and safety. We found that people were enabled to make decisions about their daily life at the service and their agreement was sought before care was provided to them. Records about people and their needs were accurate and available for staff.

We saw that people were cared for in an environment that was suitably designed and adequately maintained.

We found that there were enough staff to support people when they needed help and the number of staff on each duty depended on the level of occupancy and the complexity of people's needs.

During a check to make sure that the improvements required had been made

At our last inspection on 12 March 2013 we found some mandatory refresher training was overdue for some staff. The provider has sent us confirmation that staff completed this training on 19 and 27 March 2013 to ensure their skills and knowledge were up to date.

12 March 2013

During a routine inspection

People using the service and their families we spoke with told us people liked staying at the home for respite care and that they were well looked after. One parent told us; 'It's got so much better. A real home from home. At least now we can sleep at ease because [my child] is in the right hands'.

We observed staff engaging positively with people using the service, helping them enjoy their stay at the home and responding to them warmly as individuals.

We found that, under the leadership of a new home manager, the provider was working hard to improve the quality of the service it offered and to make the service more flexible, responsive, and a place where people wanted to come to for their respite care. Care was planned to meet the individual's needs and to keep them safe. People were involved in decisions about their care and were protected from abuse. Staff we spoke with were enthusiastic about the changes to the service and told us they were well supported to deliver care safely and to a better standard; however we found that some mandatory refresher training was overdue for some staff which meant their skills and knowledge in some areas had not been updated.