We found that the required improvements had been made. Recruitment procedures were effective to ensure that suitably qualified and skilled staff were employed to support people. Records were maintained to show the necessary checks of new staff had been made to ensure people were kept safe.
People we spoke with were happy with the support provided. One person said, 'It's cool you get to meet new people and they (the staff) prepare you for the outside world'. People were aware of their care plan. They confirmed that they had been involved in discussions about their support and said they had attended a review meeting. This was a meeting for them and people they wished to invite such as their social worker, family members and staff to discuss their care and support.
People told us they felt safe whilst staff supported them and if they had any concerns they would speak with a senior staff member or the manager. People felt the service recruited a high calibre of staff. People said they were able to express their views about the service at meetings and also through regular questionnaires they completed.