Archived: Kiln Court

During the visit, we carried out a "Short Observational Framework Inspection" (SOFI). SOFI is a specific way of observing people's care to help us to understand the experience of people who are unable to talk with us.

Comments received from people about the service included 'Everything is perfect here'; 'A very big thank you for all the care that you have given X'; 'Thank you so much for looking after X so well on their visit. We would not hesitate sending X into your care again'; 'We would like to say a big thank you for all the care, support and kindness you have given to X and the whole family whilst X was in your care' and 'I wish to express my sincere thanks to everyone at Kiln Court for the help and kindness shown to me during my stay. Everything was absolutely first class'.

We found that clear procedures were in place to obtain valid consent.

The staff supporting the people that used the service knew what support they needed and we saw that the support given to people matched what their care plan said they needed.

Medications were handled appropriately and people who used the service had their medicines given to them in a safe way.

We found that there was a robust recruitment process in place that helped to make sure that only people who were deemed as suitable were employed to care for people that used the service.

We saw that there were monitoring processes in place that ensured that people were protected against the risks of inappropriate or unsafe care and treatment as the service regularly assessed and monitored the quality of the service provided.