The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Ashford Independent Living Scheme

Rear of Fairlawns,The Nest Resource Centre, Kingsnorth Road, Ashford, Kent, TN23 6LY (01233) 640488

Provided and run by:
Kent County Council

Important: This service is now registered at a different address - see new profile

All Inspections

25 October 2013

During a routine inspection

We spoke with two people who used the service. We spoke with four family members of people who used the service. We spoke with staff and with care co-ordinators who commissioned the service on behalf of people.

People, and their families, were pleased with the help they received from the service. 'Excellent', 'no complaints' and 'I can't fault them' were amongst comments we received.

There was good cooperation between the service and other providers.

Staff understood how people were to be kept safe. People felt safe and their relatives felt they were safe using the service. 'Yes, (name) is safe and I would tell me if not'.

Staff received appropriate training, supervision and appraisal in order to provide care and support to an appropriate standard.

There were effective systems in place to protect people against the risks of inappropriate care.

7 November 2012

During a routine inspection

We spoke with four people who used the service and their relatives. People told us they were treated with dignity and respect. One person said the staff were "So kind and so helpful". People were encouraged to be as independent as possible. One person said they were "Very happy with the care provided". Staff visited at times to suit the people who used the service and provided support and advice on many aspects of care, for example how to keep safe by locking the door and checking who was at the door before letting people in.

People said they were involved in their own care. They had consistent staff providing care and support and their own key worker which meant that staff knew people's individual needs and preferences. People were aware of their own care plans, had been involved in planning the type of support they received and how often it was offered on a weekly basis. People were asked frequently if they wanted any changes to the staff support they received.

People were positive about the staff and told us they "Like it when staff come to see them" and one person said "I have good staff looking after me".