Eve Belle

Updated 13 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Eve Belle is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Eve Belle is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the Local Authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with 7 people who used the service and 9 relatives about their experience of the care provided. We spoke with 6 members of staff, the registered manager and deputy manager. We also spoke with the provider’s regional operations manager for Eve Belle. We reviewed 2 people’s care files in full, 4 people’s care files relating to specific topics and 3 staff personnel files. We also looked at a sample of the service’s quality assurance systems, the provider’s arrangements for managing medication, staff training and supervision records, complaint and compliment records.

Updated 13 April 2023

About the service

Eve Belle is a residential care home providing the regulated activity of personal care to up to 58 people. The service provides support to older people and people who are living with dementia in one adapted building. At the time of our inspection there were 27 people using the service.

People’s experience of using this service and what we found

Suitable arrangements were in place to keep people safe. Policies and procedures were followed by staff to safeguard people and staff understood these processes. Risks to people were identified and managed to prevent people from receiving unsafe care and support. Medicine arrangements ensured people received their prescribed medication and staff’s practice was safe. The service was appropriately staffed to meet people’s care and support needs. Recruitment procedures were followed to ensure the right staff were employed to care for vulnerable individuals. People were protected by the providers arrangements for the prevention and control of infection. Arrangements were in place for learning and making improvements.

Staff received appropriate training opportunities. Suitable arrangements were in place for staff to receive regular formal supervision. The dining experience was positive, and people's nutritional and hydration needs were met. The service ensured people received appropriate healthcare support as and when needed from a variety of professional healthcare services. All areas of the environment were maintained and decorated to a very high standard. The space was maximised to ensure there were quiet areas, room for activities and areas for people to sit with their visitors. The service worked together with other organisations to ensure people received coordinated care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with care, kindness, dignity, and respect. People received a good level of care and support that met their needs and preferences. Staff had a good knowledge and understanding of people's specific care and support needs and how they wished to be cared for and supported. The rapport between staff and people using the service was positive. Individuals had a support plan in place describing their specific care and support needs; and the delivery of care to be provided by staff.

People’s social care needs were met. Complaints were investigated and managed. Robust arrangements were in place to assess and monitor the quality of the service provided. There was a positive culture within the service that was person-centred, open, and inclusive. Relatives and staff were very complimentary regarding the registered manager and acknowledged they were an excellent role model, leading by example.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 August 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.