• Doctor
  • GP practice

Archived: Windermere Medical Centre

Overall: Good read more about inspection ratings

Windermere Avenue, Moss Bank, St. Helens, WA11 7AG (01744) 624085

Provided and run by:
The Spinney Medical Centre

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

31 October and and 3 November 2022

During a routine inspection

We carried out an announced comprehensive inspection at Windermere Medical Centre on 31 October and 3 November 2022. Overall, the practice is rated as good.

Safe - good

Effective - good

Caring - good

Responsive - good

Well-led - good

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities. This was the first inspection under the new provider and the location was registered with the Commission in July 2022. At a previous inspection under the old provider the practice was rated as requires improvement overall.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve cervical screening and childhood immunisations.
  • Record the induction process for temporary staff.
  • Take steps to review unplanned admission reviews and readmissions.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services