Archived: Russell Court

Russell’s Court provides accommodation for up to 32 older people who require personal care. On the day of our inspection there were 32 people living there. There were 9 people living at this service on a permanent basis and 23 people were using this service for rehabilitation and respite following their discharge from hospital.

The previous registered manager left the service in December 2015 and they have submitted an application to cancel their registration with the Care Quality Commission. The service is currently being managed by an acting manager.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People were positive about the care they received and those people we spoke with told us they felt safe. People told us that staff knew them well and supported them in their preferred way.

The staff had a clear awareness and understanding of potential abuse and knew how to protect people from the risk of harm. There were enough skilled and experienced staff to meet people’s needs.

Risk assessments and care plans had been developed with the involvement of people. Staff had the relevant information on how to minimise identified risks to ensure people were supported in a safe way. People had equipment in place when this was needed, so that staff could assist them safely. Although staff sought people’s consent before providing support they were not fully aware of which people were subject to deprivation of liberty authorisations.

People were treated with kindness, compassion and respect and staff promoted people’s independence and right to privacy. People were supported to maintain good health; we saw that staff alerted health care professionals if they had any concerns about their health. People knew how to make a complaint and were confident that their complaint would be fully investigated and action taken if necessary.

The provider had not kept us informed about changes to the management of the service. We had not received all of the notifications that the provider must notify us about. People described the management team of the home as approachable and they said they felt the service was well managed. Arrangements were in place to assess and monitor the quality of the service, so that actions could be taken to improve the service provided.

People told us their consent to care was being sought at the point care was given. One person said, 'Yes I give consent to care'.

People told us the care they received was what they wanted. Records we saw showed that people's needs were planned and staff knew what people's needs were. One relative said, 'The care is excellent'.

We found that there was a system in place to ensure people's medication was administered appropriately. However, the audit process that was carried out needed to be done more regularly.

People told us that they had enough staff to care for them. We found that staff had the appropriate qualifications and access to training.

People told us they knew how to complain and who to complain to. Records we saw showed that there was a process in place to allow people to complain and make comments on the service they received.