The Care Quality Commission

Archived: Henley Daytime Support

Old Trinity School, Normanstead, Greys Hill, Henley On Thames, Oxfordshire, RG9 1SJ (01491) 576026

Provided and run by:
Social & Community Services

All Inspections

9 January 2013

During a routine inspection

On the day of the inspection people using this service were not able to communicate verbally. We observed what people were doing on the day to gain an understanding of their views and experiences of using this service. We observed people being spoken with and supported in a sensitive and respectful manner by staff. We saw that people's needs were met in a calm and unhurried way.

We spoke with staff and looked at people's support plans and daily records and found that their needs were assessed. People's care and support was planned and delivered in line with their individual support plans. There were arrangements in place to deal with foreseeable emergencies.

People who use the service or their relatives told us people felt safe. Staff were able to demonstrate a good knowledge of recognising the signs of abuse and what action to take if they had any concerns.

The provider had a robust recruitment process in place to ensure people who use the service were not placed at risk of being cared for by inappropriate staff.

Relatives and advocates felt they would be comfortable to raise concerns with the manager. The provider had a system for monitoring the quality of service provided. There were processes in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.