The Care Quality Commission

Archived: Redlands Daytime Support

Neithrop Avenue, Banbury, Oxfordshire, OX16 2NT (01295) 263594

Provided and run by:
Social & Community Services

All Inspections

21 March 2013

During a routine inspection

We saw staff communicating with people with courtesy, using clear, appropriate language and non verbal communication. This was also reflected in the language used in care documents which was person centred and written from the perspective of the person. This upheld dignity and demonstrated that people were treated with respect.

Each person had a detailed support plan which covered both care and health needs, including likes and dislikes, and detailed information showing how the person communicated their needs. The plans were clearly laid out with links to guidelines and risk assessments.

All staff had received safeguarding training and this was routinely backed up through discussion in team meetings where it was a standard agenda item. This promoted the welfare of people and upheld their safety.

Staff we spoke with confirmed that they received supervision and attended training courses related to their work. This showed us that people were cared for by staff who received support to do their job well.

We saw that staff responded to people's views. A Relative said 'they have a lot in place to support (my relative's) behaviour and we talk through things all the time, not just at reviews but whenever there is a need from either side, theirs or mine'.